How to Reverse FNB E-Wallet

March 29, 2024 Banking

The FNB eWallet is a convenient way to send and receive money, but what happens if you make a mistake and send money to the wrong person? Or what if you send money to someone who doesn’t have an FNB account?

How to Reverse FNB E-Wallet

In these cases, you can request a reversal of the transaction. Here are the steps on how to do it:

Steps on How to Reverse FNB E-Wallet

  1. Contact FNB customer care

You can call FNB customer care on 087 575 0362. When you speak to a customer care representative, explain the situation and ask for a reversal of the transaction.

  1. Provide the details of the transaction

The customer care representative will need the following information from you:

  • The date and time of the transaction
  • The amount of money sent
  • The cellphone number of the recipient
  1. Pay a reversal fee

There is a reversal fee of R10 for each transaction that is reversed.

Important Things about Reversing FNB E-Wallet

  1. You can only reverse an eWallet transaction if the money has not yet been withdrawn by the recipient.
  2. You cannot reverse a transaction that was made using a third-party payment service, such as PayPal or PayFast.
  3. If the recipient has already withdrawn the money, you may be able to get your money back by contacting the recipient and asking them to return it.

Tips to Reverse FNB E-Wallet

  1. Always double-check the cellphone number of the recipient before sending money.
  2. Only send money to people you know and trust.
  3. Be aware of scams and fraudsters who may try to trick you into sending them money.

FAQs

Can I reverse an FNB eWallet transaction?

Yes, you can reverse an FNB eWallet transaction if the money has not yet been withdrawn by the recipient. You can do this by contacting FNB customer care and paying a reversal fee of R10.

How long does it take to reverse an FNB eWallet transaction?

The reversal process usually takes 2-3 business days.

What are the steps on how to reverse an FNB eWallet transaction?

  • Contact FNB customer care on 087 575 0362.
  • Explain the situation and ask for a reversal of the transaction.
  • Provide the details of the transaction, including the date and time of the transaction, the amount of money sent, and the cellphone number of the recipient.
  • Pay the reversal fee of R10.

What if the recipient has already withdrawn the money?

If the recipient has already withdrawn the money, you may be able to get your money back by contacting the recipient and asking them to return it. You can also try to file a dispute with FNB, but there is no guarantee that you will be successful.

What if I made a mistake and sent money to the wrong person?

If you made a mistake and sent money to the wrong person, you can still try to reverse the transaction. However, it is important to act quickly, as the recipient may withdraw the money before you have a chance to reverse the transaction.

What if I sent money to someone who doesn’t have an FNB account?

If you sent money to someone who doesn’t have an FNB account, the money will be returned to your eWallet within 72 hours.

What if I don’t have an FNB account?

If you don’t have an FNB account, you can still reverse an eWallet transaction. However, you will need to provide the following information to FNB customer care:

  • The cellphone number of the recipient
  • The name of the recipient
  • The amount of money sent

What is the reversal fee for an FNB eWallet transaction?

The reversal fee for an FNB eWallet transaction is R10.

How can I avoid making mistakes with my FNB eWallet?

Here are some tips to help you avoid making mistakes with your FNB eWallet:

  • Always double-check the cellphone number of the recipient before sending money.
  • Only send money to people you know and trust.
  • Be aware of scams and fraudsters who may try to trick you into sending them money.

Where can I find more information about reversing an FNB eWallet transaction?

You can find more information about reversing an FNB eWallet transaction on the FNB website or by contacting FNB customer care.

Conclusion

To reverse an FNB eWallet transaction, you can contact FNB customer care and pay a reversal fee of R10. The reversal process usually takes 2-3 business days.

However, it is important to note that you can only reverse an eWallet transaction if the money has not yet been withdrawn by the recipient. 

If the recipient has already withdrawn the money, you may be able to get your money back by contacting the recipient and asking them to return it. You can also try to file a dispute with FNB, but there is no guarantee that you will be successful.

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