How to Check E-Wallet Balance 

April 25, 2024 Banking

How to Check E-Wallet Balance 

E-Wallet is a mobile money service offered by First National Bank (FNB) in South Africa. It allows users to send and receive money, pay for goods and services, and withdraw cash from ATMs.

Methods of Checking E-Wallet Balance

  1. Dial *103*392#

This is a free cellphone banking service that allows you to check your balance, make payments, and transfer money.

  1. Use the FNB Banking App 

The FNB Banking App is available for iOS and Android devices. You can use the app to check your balance, make payments, and transfer money.

  1. Log in to your FNB online banking account 

You can log in to your FNB online banking account at www.fnb.co.za. Once you are logged in, you can view your eWallet balance under the “Accounts” tab.

Steps on How to Check your E-Wallet Balance using Cellphone Banking

  1. Dial *103*392# on your cellphone.
  2. You will hear a prompt asking you to select a service. Select “eWallet”.
  3. You will hear another prompt asking you to enter your FNB cellphone number. Enter your cellphone number and press Enter.
  4. Your eWallet balance will be displayed on the screen.

Steps on How to Check your E-Wallet Balance using the FNB Banking App

  1. Open the FNB Banking App on your mobile device.
  2. Sign in to your account using your FNB cellphone number and password.
  3. Tap on the “Accounts” tab.
  4. Under the “eWallet” section, you will see your eWallet balance.

Steps on How to Check your E- Wallet Balance using FNB Online Banking

  1. Go to www.fnb.co.za. 
  2. Click on the “Log in” button.
  3. Enter your FNB cellphone number and password.
  4. Click on the “Login” button.
  5. Once you are logged in, click on the “Accounts” tab.
  6. Under the “eWallet” section, you will see your eWallet balance.

FAQs 

How do I check my eWallet balance?

You can check your eWallet balance using one of the following methods:

  • Dial *103*392#.
  • Use the FNB Banking App.
  • Log in to your FNB online banking account.

What is the cellphone banking number for checking my eWallet balance?

The cellphone banking number for checking your eWallet balance is *103*392#.

How much does it cost to check my eWallet balance?

Checking your eWallet balance is free using cellphone banking or the FNB Banking App. However, there may be a charge for checking your balance using FNB online banking.

How often can I check my eWallet balance?

You can check your eWallet balance as often as you like. There is no limit on the number of times you can check your balance.

What if I forget my eWallet PIN?

If you forget your eWallet PIN, you can reset it by following these steps:

    1. Dial *103*392#.

    2. Select “Forgot PIN”.

    3. Enter your FNB cellphone number and press Enter.

    4. You will receive a new PIN via SMS.

What if I lose my cellphone?

If you lose your cellphone, you should immediately deactivate your eWallet. You can do this by calling FNB customer care on 0860 11 11 11.

What is the minimum balance for an eWallet account?

The minimum balance for an eWallet account is R10.00.

What is the maximum balance for an eWallet account?

The maximum balance for an eWallet account is R100,000.00.

What are the fees for using eWallet?

There are a few fees associated with using eWallet. These fees include:

  • A fee for loading money into your eWallet.
  • A fee for withdrawing money from your eWallet.
  • A fee for sending money to another eWallet account.
  • A fee for paying for goods and services using eWallet.

What are the benefits of using eWallet?

eWallet offers a number of benefits, including:

  • It is a convenient way to send and receive money.
  • It is a secure way to store your money.
  • It is a fast way to pay for goods and services.

It is a low-cost way to send money overseas.

Conclusion 

There are three ways to check your eWallet balance in South Africa: by dialing 103392#, using the FNB Banking App, or logging in to your FNB online banking account. 

Checking your balance is free using cellphone banking or the FNB Banking App, but there may be a charge for checking your balance using FNB online banking. You can check your balance as often as you like, and there is no limit on the number of times you can do so. 

If you lose your cellphone, you should immediately deactivate your eWallet account. You can do this by calling FNB customer care. The minimum balance for an eWallet account is R10.00, and the maximum balance is R100,000.00. 

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