How to Cancel Subscriptions on Vodacom

How to Cancel Subscriptions on Vodacom

Vodacom offers a variety of subscription services, including data, voice, SMS, and content. If you no longer need or want a subscription, you can cancel it using one of the following methods:

Methods to Cancel Subscriptions on Vodacom

1. USSD code

Dial *135*997# and select option 1 to view your active subscriptions. Select the subscription you want to cancel and follow the prompts.

2. My Vodacom app

Open the My Vodacom app and sign in to your account. Tap on the “Manage services” tab, then select the subscription you want to cancel. Tap on the “Cancel” button and follow the prompts.

3. Call customer care

Call Vodacom customer care on 082 121 1111 and speak to a representative. They will be able to cancel your subscription for you.

Steps on How to Cancel a Subscription with USSD Code

1. Dial *135*997# on your Vodacom phone.
2. Select option 1, “View and Stop Content Services”.
3. Select the subscription you want to cancel.
4. Follow the prompts to confirm your cancellation.

Steps on How to Cancel a Subscription with My Vodacom App

1. Open the My Vodacom app.
2. Sign in to your account.
3. Tap on the “Manage services” tab.
4. Select the subscription you want to cancel.
5. Tap on the “Cancel” button.
6. Follow the prompts to confirm your cancellation.

Steps on How to Cancel a Subscription by Calling Customer Care

1. Call Vodacom customer care on 082 121 1111.
2. Provide the customer care representative with your account details.
3. Tell the customer care representative that you want to cancel a subscription.
4. The customer care representative will help you cancel your subscription.

FAQs

How do I cancel a subscription on Vodacom?

You can cancel a subscription on Vodacom using one of the following methods:

• USSD code

Dial *135*997# and select option 1 to view your active subscriptions. Select the subscription you want to cancel and follow the prompts.

• My Vodacom app

Open the My Vodacom app and sign in to your account. Tap on the “Manage services” tab, then select the subscription you want to cancel. Tap on the “Cancel” button and follow the prompts.

• Call customer care

Call Vodacom customer care on 082 121 1111 and speak to a representative. They will be able to cancel your subscription for you.

How do I know if I am subscribed to any services on Vodacom?

You can check if you are subscribed to any services on Vodacom by dialing *135*997# and selecting option 1. This will show you a list of all your active subscriptions.

How much does it cost to cancel a subscription on Vodacom?

The cost of canceling a subscription on Vodacom will vary depending on the subscription. Some subscriptions may have a cancellation fee, while others may not.

What happens if I cancel a subscription early?

If you cancel a subscription early, you may be charged a cancellation fee. The cancellation fee will vary depending on the subscription.

How long does it take for a subscription to be canceled on Vodacom?

The cancellation process may take a few hours to complete. Once the cancellation is complete, you will no longer be charged for the subscription.

What if I change my mind and want to resubscribe to a service?

If you change your mind and want to resubscribe to a service, you can do so by following the same steps you used to subscribe to the service in the first place.

Can I cancel a subscription if I am on a contract?

Yes, you can cancel a subscription if you are on a contract. However, you may be required to pay an early termination fee.

What if I am not sure how to cancel a subscription on Vodacom?

If you are not sure how to cancel a subscription on Vodacom, you can call customer care for assistance. They will be able to help you cancel your subscription and answer any questions you have.

What are the benefits of canceling a subscription on Vodacom?

There are several benefits to canceling a subscription on Vodacom, including:

• You will no longer be charged for the subscription.
• You will free up space on your phone.
• You will avoid any late payment fees.
• You can choose a different service that better meets your needs.

How can I prevent myself from accidentally subscribing to services on Vodacom?

To prevent yourself from accidentally subscribing to services on Vodacom, you can:

• Be careful when entering your phone number on websites or apps.
• Read the terms and conditions carefully before subscribing to a service.
• Opt out of automatic renewals.

Conclusion

There are several ways to cancel a subscription on Vodacom. You can use a USSD code, the My Vodacom app, or call customer care. The best way to cancel a subscription will depend on your preference and convenience.

It is important to note that you may need to pay a cancellation fee if you cancel a subscription early. The cancellation fee will vary depending on the subscription.