How to Cancel Subscriptions on Mtn

February 20, 2024 How To

MTN is one of the leading mobile networks in South Africa, and it offers a variety of subscription services, including data, voice, SMS, and entertainment.

How to Cancel Subscriptions on Mtn

If you no longer want to subscribe to a particular service, you can easily cancel it using one of the following methods:

Using the USSD Code

The easiest way to cancel an MTN subscription is to use the USSD code *155#. Dial this code on your phone and follow the prompts. You will be able to see a list of all your active subscriptions, and you can cancel any of them by selecting the corresponding option.

Using the MTN App

If you have the MTN app installed on your phone, you can also use it to cancel subscriptions. 

  1. Open the app and go to the “My Account” section. 
  2. Tap on “Subscriptions” and select the subscription you want to cancel. 
  3. Tap on the “Cancel” button and confirm your cancellation.

Calling Customer Care

If you are unable to cancel your subscription using the USSD code or the MTN app, you can call customer care at (+27)083 100 1000. The customer care representative will be able to help you cancel your subscription.

Steps to Cancel a Subscription using the USSD Code

1. Dial *155# on your phone.

2. Select option 1, “View or cancel subscriptions”.

3. Select the subscription you want to cancel.

4. Select option 1 to cancel the subscription.

5. You will receive a confirmation message.

Steps to Cancel a Subscription using the MTN App

  1. Open the MTN app on your phone.
  2. Tap on the “My Account” tab.
  3. Tap on “Subscriptions”.
  4. Select the subscription you want to cancel.
  5. Tap on the “Cancel” button.
  6. Confirm your cancellation.

Steps to Cancel a Subscription by Calling Customer Care

  1. Call customer care at (+27)083 100 1000.
  2. Explain to the customer care representative that you want to cancel a subscription.
  3. Provide the customer care representative with your MTN number and the subscription you want to cancel.
  4. The customer care representative will cancel your subscription.

FAQs

How do I cancel my MTN subscription?

You can cancel your MTN subscription using the USSD code *155#, the MTN app, or by calling customer care (+27)083 100 1000.

How long does it take to cancel my MTN subscription?

Your subscription will be canceled immediately if you cancel it using the USSD code or the MTN app. However, it may take up to 24 hours for your subscription to be canceled if you cancel it by calling customer care.

Will I be charged for the current billing cycle if I cancel my subscription?

Yes, you will be charged for the current billing cycle even if you cancel your subscription. However, you will not be charged for any future billing cycles.

What if I forget to cancel my subscription?

If you forget to cancel your subscription, you can still do so by following the steps above. However, you may be charged for an additional billing cycle.

How do I know if my MTN subscription has been canceled?

You will receive a confirmation message if your MTN subscription has been canceled. You can also check your account balance to see if the subscription has been removed.

What if I have a problem canceling my MTN subscription?

If you have a problem canceling your MTN subscription, you can contact customer care for assistance.

Can I cancel my MTN subscription if I am still under contract?

Yes, you can cancel your MTN subscription even if you are still under contract. However, you may be required to pay an early termination fee.

What are the different ways to cancel my MTN subscription?

You can cancel your MTN subscription using the following methods:

  1. USSD code *155#
  2. MTN app
  3. Calling customer care, (+27)083 100 1000

What are the benefits of canceling my MTN subscription?

There are several benefits to canceling your MTN subscription, including:

  1. You will no longer be charged for the subscription.
  2. You will not be billed for any future billing cycles.
  3. You can avoid unwanted charges.

What are the risks of not canceling my MTN subscription?

There are several risks to not canceling your MTN subscription, including:

  1. You may be charged for an additional billing cycle.
  2. You may be billed for unwanted charges.
  3. You may not be able to use the subscription.

Conclusion

To cancel an MTN subscription in South Africa, you can use the USSD code *155#, the MTN app, or by calling customer care. Your subscription will be canceled immediately if you cancel it using the USSD code or the MTN app.

However, it may take up to 24 hours for your subscription to be canceled if you cancel it by calling customer care.

You will be charged for the current billing cycle even if you cancel your subscription. However, you will not be charged for any future billing cycles. You can avoid unwanted charges by canceling your subscriptions that you no longer need.

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