How to Block Your Zenith Bank ATM Card (Missing or Stolen Card)
Zenith Bank is one of the leading financial institutions in Nigeria, offering a wide range of financial products and services to customers. One of these services is the issuance of ATM cards to customers to enable them to carry out transactions at ATMs and other points of sale.
However, in the event of a missing or stolen ATM card, it is crucial to block the card immediately to prevent unauthorized transactions. In this article, we will discuss the steps to take to block your Zenith Bank ATM card and what to do after blocking the card.
Reasons for Blocking a Zenith Bank ATM Card
There are several reasons why you may need to block your Zenith Bank ATM card. Some of these reasons include:
- Theft or loss of the card
- Suspicious transactions on your account
- Incorrect PIN entry or unauthorized use of the card
- Damaged or compromised card
Whatever the reason may be, it is essential to act fast and block your card to prevent further unauthorized transactions.
How to Block Your Zenith Bank ATM Card Online
One of the fastest and most convenient ways to block your Zenith Bank ATM card is to do it online. Here are the steps to follow:
- Log in to your Zenith Bank internet banking account using your login details.
- Navigate to the “Cards” section of the dashboard and select “Block Card.”
- Choose the account associated with the card you want to block.
- Select the reason for blocking the card from the drop-down menu.
- Enter the card number and other required details.
- Click on “Submit” to complete the process.
Once the card is blocked successfully, you will receive a confirmation message on your screen and via email.
How to Block Your Zenith Bank ATM Card via Mobile Banking
Another convenient way to block your Zenith Bank ATM card is via mobile banking. Here are the steps to follow:
- Download and install the Zenith Bank mobile banking app from your device’s app store.
- Log in to your account using your login details.
- Select the “Cards” option from the app menu.
- Choose the card you want to block and select “Block Card.”
- Follow the on-screen prompts to complete the process.
You will receive a confirmation message once the card is blocked successfully.
How to Block Your Zenith Bank ATM Card by Calling Customer Care
If you are unable to block your Zenith Bank ATM card online or via mobile banking, you can call the bank’s customer care line to report the missing or stolen card and request that it be blocked. Here’s how to do it:
- Dial Zenith Bank’s customer care line on 01-2787000, 2927000, 4647000, or 0700ZENITHBANK (0700-9364842).
- Follow the voice prompts to connect with a customer care representative.
- Provide your account details and report the missing or stolen card.
- Request that the card be blocked immediately.
The customer care representative will assist you in blocking the card and also provide you with further instructions on what to do next.
Tips on how to protect your ATM card.
- Never share your ATM card PIN or personal details with anyone, including bank staff. Your PIN is your private code, and no one should know it except you.
- Choose a strong and unique PIN that is not easily guessable. Avoid using your date of birth, phone number, or other personal information as your PIN.
- Do not write down your PIN on your ATM card or keep it in your wallet or purse. Memorize it instead.
- Do not use ATMs that appear to have been tampered with or modified. This includes ATMs that have a card skimming device attached to them.
- Cover the keypad with your hand when entering your PIN at an ATM or point-of-sale terminal. This will prevent others from seeing your PIN.
- Always collect your ATM card after use and ensure that it is not left in the machine. Also, check that you have received your card before leaving the ATM or point-of-sale terminal.
- Be vigilant and report any suspicious activities or transactions on your account to the bank’s customer care immediately.
- Regularly update your contact details with the bank, including your phone number and email address, to receive alerts and notifications about your account activities.
By following these tips, you can minimize the risk of ATM card theft, fraud, and unauthorized transactions. Remember, your ATM card is a valuable asset, and you should take all necessary precautions to protect it.
Steps to Take After Blocking Your Zenith Bank ATM Card
After successfully blocking your Zenith Bank ATM card, there are some essential steps you need to take to ensure the security of your account and finances. These include:
- Check your account balance to ensure that there are no unauthorized transactions.
- Report any suspicious transactions or activities on your account to the bank’s customer care immediately.
- Request a new ATM card from the bank to replace the blocked one.
- Update any automatic payments or subscriptions linked to your old card with the new card details.
- Monitor your account regularly to ensure that there are no unusual activities or transactions.
How to Request a New Zenith Bank ATM Card after Blocking the Old One
To request a new Zenith Bank ATM card after blocking the old one, you can follow these steps:
- Log in to your Zenith Bank internet banking account or mobile banking app.
- Navigate to the “Cards” section of the dashboard and select “Request New Card.”
- Choose the account associated with the new card and select the type of card you want (Mastercard, Verve, or Visa).
- Confirm your personal details, including your name, phone number, and address.
- Follow the on-screen prompts to complete the request.
Alternatively, you can visit any Zenith Bank branch near you and request a new ATM card from the customer care representative.
FAQs
Q: How long does it take to block a Zenith Bank ATM card?
A: Blocking your Zenith Bank ATM card is almost instantaneous, and you should receive a confirmation message within a few seconds of submitting the request.
Q: Can I unblock my Zenith Bank ATM card after blocking it?
A: Yes, you can unblock your Zenith Bank ATM card if you find it after blocking it. To do this, you need to contact the bank’s customer care and provide them with the details of the card.
Q: Can I block my Zenith Bank ATM card while I am abroad?
A: Yes, you can block your Zenith Bank ATM card while you are abroad. You can do this via the internet banking platform or by calling the customer care line.
Q: What should I do if I suspect that someone has stolen my ATM card and has access to my account details?
A: If you suspect that someone has stolen your Zenith Bank ATM card and has access to your account details, you should contact the bank’s customer care line immediately to report the incident and request that your card be blocked. You should also change your internet banking and mobile banking passwords and monitor your account for any unauthorized transactions.
Q: What should I do if I suspect that my ATM card has been skimmed or cloned?
A: If you suspect that your Zenith Bank ATM card has been skimmed or cloned, you should contact the bank’s customer care immediately to report the incident and request that your card be blocked. You should also check your account balance and transaction history to identify any unauthorized transactions. If you notice any suspicious activities, report them to the bank’s customer care and request a new ATM card.
Q: Can I use my Zenith Bank ATM card for online transactions?
A: Yes, you can use your Zenith Bank ATM card for online transactions. However, you should ensure that you are using a secure website and that you have entered your card details on a secure platform. You should also ensure that you are using a strong and unique password for your online accounts and that you do not share your password or personal details with anyone.
Q: What is the daily limit for ATM withdrawals using a Zenith Bank ATM card?
A: The daily limit for ATM withdrawals using a Zenith Bank ATM card varies depending on the type of card and the account associated with it. However, the maximum daily limit for ATM withdrawals is usually between N100,000 and N150,000.
Q: How can I change my Zenith Bank ATM card PIN?
A: You can change your Zenith Bank ATM card PIN by visiting any Zenith Bank ATM and following the on-screen prompts. Alternatively, you can log in to your internet banking account or mobile banking app and navigate to the “Cards” section of the dashboard. Select “Change PIN” and follow the on-screen prompts to complete the process.
Q: What is the validity period for a Zenith Bank ATM card?
A: The validity period for a Zenith Bank ATM card is usually three years from the date of issue. However, the bank may issue a card with a shorter or longer validity period, depending on the type of card and the account associated with it. It is important to note that the bank may replace your ATM card before its expiration date if it is damaged or compromised.
Q: How can I activate my new Zenith Bank ATM card?
A: You can activate your new Zenith Bank ATM card by visiting any Zenith Bank ATM and following the on-screen prompts. Alternatively, you can log in to your internet banking account or mobile banking app and navigate to the “Cards” section of the dashboard. Select “Activate Card” and follow the on-screen prompts to complete the process.
Conclusion
Blocking your Zenith Bank ATM card is an essential step to take if your card is missing or stolen. It is a quick and convenient process that can be done online, via mobile banking, or by calling the customer care line.
After blocking your card, you should take further steps to ensure the security of your account, such as monitoring your account balance and requesting a new ATM card.
By following the steps outlined in this article, you can protect your account and finances from unauthorized access and transactions.