How to Check Balance on Telkom

February 12, 2024 How To

Telkom is a South African telecommunications company offering a wide range of services including mobile, landline and internet.

How to Check Balance on Telkom

There are several ways to check your balance on Telkom, depending on your preferred method.

Check Balance on Telkom with USSD Code

  1. The most common way to check your balance on Telkom is to use the USSD code *188#. 
  2. Dial this code on your phone and tap “Submit”. 
  3. You will then be prompted to enter your PIN. 
  4. Once you have entered your PIN, your balance will be displayed on the screen.

Check Balance on Telkom with iVR Menu

  1. You can also check your balance by calling the Telkom IVR menu. 
  2. Dial 188 and follow the instructions. 
  3. You will be asked to enter your account number or mobile phone number.
  4. Once you have entered your details, your balance will be displayed. 

Check Balance on Telkom with Telkom App

  1. If you have a Telkom account, you can check your balance by logging into the app. 
  2. This app is available for iOS and Android devices. 
  3. Once logged in, you will be able to view your balance for all Telkom services.

Check Balance on Telkom with Whatsapp

  1. You can also check your balance by sending a WhatsApp message to Telkom. 
  2. Send a blank message to (+27)811601700. 
  3. You will then receive a message with your balance.

Check Balance on Telkom with Customer service

  1. If you are unable to check your balance using any of the above methods, you can always contact Telkom customer service. 
  2. The customer service number is (+27)860 10 10 10.

Notes

  1. If you are using a USSD code, make sure you enter your PIN correctly. If you enter the wrong PIN, you will not be able to see your balance.
  1. If you call the IVR menu, make sure you enter your account number or mobile phone number correctly. If you enter the wrong information, you will not be able to see your balance.
  1. If you are using My Telkom app, make sure you are logged in with the correct account. If you are not logged in, you will not be able to see your balance. 
  1. If you are sending a WhatsApp message, please make sure you are sending the message to the correct number. If you send a message with the wrong number, you will not receive a response.

FAQs

How do I check my balance on Telkom?

You can check your balance on Telkom using the following methods:

  1. USSD code
  • Dial *188# and press “Send”. 
  • You will then be prompted to enter your PIN. 
  • Once you have entered your PIN, your balance will be displayed on the screen. 
  1. IVR menu
  • Dial 188 and follow the instructions. 
  • You will be asked to enter your account number or mobile phone number. 
  • Once you have entered your details, your balance will be displayed.
  1. My Telkom App
  • If you have a My Telkom account, you can check your balance by logging into the app. 
  • This app is available for iOS and Android devices. Once logged in, you will be able to view your balance for all Telkom services.
  1. WhatsApp
  • You can also check your balance by sending a WhatsApp message to Telkom. 
  • Send a blank message to (+27)811601700. 
  • You will then receive a message about your balance.
  1. Customer service
  • If you are unable to check your balance using any of the above methods, you can always contact Telkom customer service. 
  • The customer service number is (+27)860 10 10 10.

What is the USSD code to check balance on Telkom?

The USSD code to check balance on Telkom is *188#. Dial this code on your phone and press “Submit”. You will then be prompted to enter your PIN. Once you have entered your PIN, your balance will be displayed on the screen.

What is the IVR menu number to check balance on Telkom?

IVR menu number to check balance on Telkom is 188. Dial this number and follow the instructions. You will be asked to enter your account number or mobile phone number. Once you have entered your details, your balance will be displayed.

How do I create a My Telkom account? 

You can create a My Telkom account by visiting the Telkom website or downloading the My Telkom app. After creating an account, you’ll be able to check your balance, view your usage, and manage your services.

How can I check my balance on WhatsApp?

To check your balance on WhatsApp, send a blank message to (+27)811601700. You will then receive a message with your balance.

How can I contact Telkom customer service?

Telkom customer service number is (+27)860 10 10 10. You can also contact customer service by email or through Telkom’s website. 

What is the difference between USSD code and IVR menu?

USSD code is a shorter code that can be used to access Telkom services. The IVR menu is a longer menu that offers more options for managing your services.

What is My Telkom App?

The My Telkom app is a mobile application that allows you to manage your Telkom services. You can use the app to check your balance, view your usage and pay your bills.

Conclusion

There are several ways to check your balance on Telkom. The most common method is to use the USSD code *188#. You can also use the IVR menu, My Telkom app, WhatsApp or customer service.

The best way to check your balance will depend on your preferences and needs. If you want to check your balance quickly and easily then the USSD code is a good choice. 

If you want more options to manage your services, My Telkom app is a good choice. And if you need help from a customer service representative, you can contact customer service. 

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